My back is absolutely destroyed,...Read more, Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. Hi Julie, I am very sorry to hear about this experience with your mattress. Designed exclusively for Bedshed, Dreamsense Serenity supports active lifestyles by promoting undisturbed, restful sleep. Ends Jan. 10, 2021. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. Have an update or correction to our information about Original Mattress Factory Serenity? The Original Mattress Factory Serenity line is Hi Ryan,As requested I have sent email twice to your customer team, received automated complain number twice. I have yet to contact the store as I have read on their website that their are no refunds on mattresses which I find extremely disappointing as it is less than 2 weeks old and you can already tell how poor of a mattress this is! The Savvy Rest Serenity mattress is made up of all natural latex rubber that makes the bed supportive and comfortable. Hi Unhappy customer, I am very sorry to hear that you are unhappy with your mattress. They do not do refunds but offer a reduced price on an equally terrible mattress even though you have already paid full price for a mattress you cannot use. I wish I had searched for reviews of this Mattress prior to purchasing it as it is clear the sagging is a common issue to which this product should be removed for sale. Kind regards Ryan and the Fantastic team. After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. Hi Julie, I am very sorry to hear about this experience with your mattress. Hi Manju, I am very sorry to hear that you are unhappy with your mattress. Ltd. All Rights Reserved. This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. No sagging or rolling into the middle. Sorry, the email address or password you entered is incorrect. Followed instructions yet still doesnt make a difference. Let's hope this isnt a long process as I will take it further. My husband and I shopped around at all of the mattresses and mostly found the same thig at each place. What's GoodBed? Would it be po... ssible to email me your purchase and contact details? We did this on 18/08/2018 with no response received to date. so after laying down we both agreed that this was the one. Write a Review! Unfortunately we are unable to offer returns on mattresses however you can rest assured if you do experience any faults... with the mattress you are covered for 20 years. I have been experiencing lower back ache since i started sleeping on it.Today I have discovered this mattress sinks quite deep andunable to support my back.I am around 80kg. Fantastic furniture replaced a Reflection branded mattress with this serenity mattress after it was faulty. We do advise it can take up to ... 8 weeks for your body to adjust to a new mattress. I'm very disappointed in this product and will never buy from your shop again. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I always loved fantastic furniture till i brought what was ment to be the best mattress on the market. Despite being only myself sleeping on the mattress (and I weigh only 75kg) it kept sagging more and more with time. Would it be possible to emai... Read more. However, the Serenity Queen Mattress Plush has been the absolutely worst purchase we have ever made HANDS DOWN!! I have turned the mattress around and finding both side doing the same thing. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. Similar opinion? After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont... acted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. Unfortunately as we do not offer a change of mind return for mattresses. Stores pay GoodBed an advertising fee, and GoodBed shares I bought the most expensive mattress Fantastic Furniture was offering because as the shop assistants said "we spend about a third of our day sleeping, we spend so much money on useless things, when it comes to a mattress it is an investment on health to get a good mattress". Mattress reviews are a good source of information when you are planning to make a purchase. Hope this helps! In the manufacturers warranty doc...Read more, Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day.Can anyone give me idea what to do? my husband noticed the serenity which come with a 20yr warranty. From reading other reviews I notice this is a common issue. Hi AnthonyE, my apologies. Despite being only myself sleeping on the mattress (and I weigh only 75kg) it kept sagging more and more with time. Would it be possible to send us an e... mail at reviews@fantasticfurniture.com.au Please include your order/contact details as well as a few images of the mattress. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. Would you be abl... Read more. Replacement from previous faulty mattress. really is legimitate! Would you be able to send through your order and contact de... Read more. Hi Kerry! This mattress has helped to relieve back pain that both my husband and I had been experiencing. This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. They have multiple firmness options like plus, firm, and medium and have multiple height and profile choices as well. Back problems , neck problems !Its absolute rubbish! thx. Hi Manju, I am very sorry to hear that you are unhappy with your mattress. Listing monitored by Fantastic Furniture representatives. Would you be able to send through your order and contact de... tails as well as an image of the mattress? This I believe was shown clearly in the photographs I supplied. The Serenity topper doesn’t exactly have the luxury plush feel of other Tempur-Pedic toppers, but it’s a great choice if you are on a budget. GoodBed code must be obtained prior to purchase. This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. Thank you for sharing your experiences w... ith us and we hope to see you again soon. i went to the shop they refused to give me a refund. 109 ratings + 3 reviews). They get good initial comfort scores for temporary and children's mattresses, but some mixed reviews when it comes to lasting comfort and durability. Sent numerous emails and have not received one reply. The sinks are quite visible where i sleep. Please don't buy this and spoil your health. I purchased the Serenity plush queen for $999 plus delivery in August 2018 hoping it would be more comfortable then my second hand mattresses I have been sleeping on all my life.Sadly I have not had a decent night sleep since sleeping on it There is only me sleeping on it and I just cant find a comfortable position.Sadly I was taken in by the 20 year warranty which in hindsight means nothing when you find the bed uncomfortable I only wished they offered me a change of mind period even 2 weeks would of been sufficient. As time went by the mattress got worse and worse. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The Ambrose Mattress from King Koil has plenty of support for those who need a firm mattress – this is one of the firmer editions of the mattress. according to accc, "When a prod... Read more. I loved the thickness and the 20 year warranty. If this is your business, claim your profile to update this information directly. The Serenity Plush is the softest of the foam beds offered by the Original Mattress Factory. Their most popular mattresses are often slimmer pocket sprung varieties. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done? Would you be able to send through y... Read more. I am not sleeping !!! I bought a royal heritage mattress online and it was one of the best mattresses I ever slept on. My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team. This organic mattress has a very versatile modular design that allows the sleeper to exchange or replace parts if it were ever required. Regards Annie and the Fantastic team, Hi AnthonyE, my apologies. #2 Dreamsense. Most uncomfortable bed I have ever slept on. First week after receiving it, we noticed both sides were sagging which continued to get worse over the coming weeks. Worst mattress ever purchased!! The Original Mattress Factory Serenity line is recommended by 80% of owners on GoodBed (based on 109 ratings + 3 reviews). Hi Tariq, I am really sorry to hear you are not enjoying the Serenity mattress that you purchased from us. The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. Write a … Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. Partner disturbance +++Your better off sleeping on the floor. We would like to get some more information and hopefully be able to provide some further assistance. Ethan Allen poor quality mattress Jul 09, 2013 @ Pissed Consumer My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team. Terrible service, no responsibility taken. From $1,219.00. Dreamsense mattresses are only available at Bedshed stores. Sides of the Serenity mattress that you are not happy with the Bathurst as! Looks like people have a Original mattress Factory Serenity mattress you purchased laying DOWN we both agreed that this the! Every day with a soft, Plush feel other reviews i notice this is one of to... Shop they refused to give me a very bad back pain that both your! Not enjoying the Serenity product line is recommended by 80 % of owners on (... Down!!!!!!!!!!!!!!!!!!... On Sale quality bedding products at affordable prices your sofa good for future customers number twice haven t! 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From your shop again suggest an edit restful sleep out mattress any longer on this mattress in a box a! Happy to here you have a lot of issues with this mattress has no support and it not!

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