For information on how to change your batteries, please see documents and videos on the Aura Support Page. The lock will remain in the position it was last in. ... Weiser Inc. Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel is currently at all time low on Amazon for 157.80$. Send a support question about Premis to our support team. Claim Share Print. Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button? That means that every time you want to add a or change an access code (or use the Premis app for anything) you need to do a complete set up all over again. Send a Question. The lock is Homekit ONLY and does NOT work with Android phones. Page 12 62812 / 01 The hole in the door frame for the latch bolt is The clutch is disengaged. Yes I have allowed the app to use Bluetooth … What is the warranty on the Weiser Home Connect Door Locks? We'll respond to you as quickly as possible. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. The Premis deadbolt requires a tapered latch bolt for ease of operation. 8:15am Did you lock the door? Remove … If you're experiencing issues, our Support Center is also available for instant access to frequently asked questions, how-to's, and troubleshooting help. Obsidian touchscreen electronic lock in satin nickel. Remote Access* Rushing off to work again? So you can continue on with your life with security and peace of mind. One year warranty on the electronics. Lifetime warranty on the finish and mechanicals. Avoid turning on the touchscreen unnecessarily. There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. Business Profile. 11 votes, 29 comments. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. With the Premis app installed, your iPhone becomes your mobile security command center. Using the Weiser App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled and customized. Read honest and unbiased product reviews from our users. The lock beeps, the Checkmark and Lock symbols alternate fl ashing, and the door cannot lock. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Find helpful customer reviews and review ratings for Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel (9GED22000-001) at Amazon.com. Check your door alignment. Make sure you click on the link that lists all the sellers, otherwise it shows up at $199.99. not drilled deep enough. Entrance is still available with a key. When the batteries die, the codes are stored in non-volatile RAM on the RF card. Make sure you search on "Weiser Premis App IOS 13 issue" and "Kwikset Premis App IOS 13 issue" before you consider buying. Remove the battery pack. Security features include Weiser’s SmartKey Security and patented SecureScreen Technology to prevent against both common and advanced break-in methods Remotely monitor lock status, remotely lock or unlock the deadbolt, manage authorized lock users, generate up to 250 user codes and schedule or revoke guest access through the app Weiser Smart Electronic Locks. The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. Woman's finger touching a Kevo lock. You can use the Premis app to check the status of your lock. Woman's finger touching Premis touchscreen electronic lock. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. 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