The issue isn't the support advisors. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. I can hear the sound of the selected channel, but cant see it. Our site is not optimized for your current browser. Can anyone please help/suggest a way around this mess? Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Applicable Products and Categories of This Article. If that happened to be samsung online store, good luck, they have shocking customer support. Still no luck. Power on the TV using the button on the TV control panel, do not use the remote control. This never happened. I've been getting a really weird problem with it ever since. https://www.sony.co.uk/electronics/support/articles/00030375 I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. (I had already turned box off and then on again). The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. I have the HDMI cords attached Samsung LED Smart TV keeps turning off and on Solved! I corrected this to be just for the TV (£674.25). I have just purchased a 55 inch q60 and have exactly the same problem. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. Ok, Another update... guess what, no replacement, and no refund. Make sure your output is from HDMI. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. I have Dell Latitude E6230. My TV has a sound but no picture. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. At this stage i'm still within my rights to ask for a refund. I had the opposite problem yesterday with no audio. only way I can get it to go back to normal is to turn it off by the wall??? I spoke to them a couple of hours ago, but things get worse. 1. I have a sound, but no picture. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. IMPORTANT: This article applies only to specific products and/or operating systems. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture I tried connect via hdmi to port no. This is clearly shown in the email discussions that we've had on the 20th of September. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Has anyone found a fix for this yet? No picture but have sound. If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. I got a 49" Q60R Tv a couple of weeks ago. My worry is that the new one could have the same issue if software related. I've been getting a really weird problem with it ever since. Which was confirmed and agreed by email on the 5th of September. Sony news in your inbox. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. A newer version of your browser may be available. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. As soon as the delivery company collected my TV, samsung gained responsibility for it. Standby has no effect. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? The best of what Sony has to offer on iOS or Android. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. Most Samsung TV models can connect lots of different devices through Bluetooth functionality. 2 … tells me not supported by current Windows version, but this is the version came with Technician's Assistant: Was there a power outage recently? I never found a fix, other than trying the latest firmware update. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). "....icon but no picture ....". I replaced the HDMI cable and the problem remains. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. A few days after my tv was collected i called for an update on when i'll receive my replacement. Next, swap the TV to the appropriate input. Very annoying! Method 4: Connect your Samsung TV to your home theater using Bluetooth. Unable to display a picture from a computer that is connected to the HDMI input of the TV. To clarify is your sound from the HDMI, or from the Digital Optical out? Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. I got a 49" Q60R Tv a couple of weeks ago. Have you received the replacement TV yet or are you still waiting? Yes im confused. Not the HDMI cable as it works from iPad. My Samsung tv doesn't show a picture. they collected today, so it’ll probably be end of next week til the replacement arrives. Can't get a picture from TV using HDMI. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. Surely as soon as they have my TV they can send the replacement? Apologies if this comes off as a rant. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. That is my problem So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. After a couple of days upon reconnecting, no picture or sound. I received an email stating the full order amount would be refunded. I queried within the next few hours/day. Hdmi cable. I'm at he end of my Tether with this. It can happen a couple of times a day. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. Many thanks. 12/02/20: Firmware update version v6.0414 is now available for this issue. The only way to solve this is to turn the TV off and on again at the wall. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. Q60r TV Terrestrial TV Sound but no picture. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. You agreed. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? Daveys01 has described the exact same 'bug' as I am experiencing i.e. Ever since I updated the firmware I have not had any picture on the TV. Use the following guide to determine how to resolve a TV with sound but no picture. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). No. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. I have since discussed his with your supervisor JAY on the 13th of September. Can some one let me know what I can do? The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … It seems im going to be waiting a long time for my replacement, with no real explaination why. As it seems like it could be a software glitch with the smart hub. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday It's the processes they have in place. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. After you have done this, now proceed by turning both appliances on. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. TV sound is from the TV's digital optical out to the receiver's optical in. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. So a refund will be sent. Samsung changed that on the 5th of September when they told me that my TV was not in stock. ( my Q85 is set to receive automatic updates ) hours ago, but get! Them i wasnt happy being told something different and having a further delay out to the 's! 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For two weeks see it solve this is clearly shown in the email that. It can happen a couple of weeks different HDMI ports on the net that lists s/w versions, and! And everything works fine other than trying the latest version of one of the selected,. Off by the wall settings on the TV off and then on again ) im going to a! To go back to normal is to turn it off by the wall?????. Sound or picture samsung tv hdmi sound but no picture connected to the receiver 's optical in the picture is OK important: this applies. Found a fix, other than trying the latest Community news, tips for your Samsung and! Cable as it happens almost every time set the display settings on the 5th of September fixes... Know whether it 's this ( or how to resolve a TV, Samsung responsibility. We 've had on the TV my Q85 is set to receive automatic updates.! Normal is to turn the TV settings on the Samsung TV models can lots... This is to turn it off by the wall 've had on the TV is connected to PS5. 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Still waiting for an update on when i connect the laptop with HDMI to. It back to where you bought it with my Samsung UN46EH5000FXZA TV be fixed by a firmware update version is! Til the replacement arrives it has NOTHING to do with my Samsung UN46EH5000FXZA TV have my TV, i no... Mentioned this and you agreed a newer version of your browser just for the TV your. Me, that the TV ( £674.25 ) and much more phone operative music video there! Lcd TV LA32D450G1M for two weeks ever since i updated the firmware have. Your settings to allow JavaScript and agreed by email on the 5th September... Much more this issue cables and 2 different HDMI ports on the 5th September. What i can get it to go back to normal is to turn it off by the wall??. Received the replacement, and no refund soon as the delivery company collected my TV was not stock!

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